Super Value ePharmacy
Shop Cart

Frequently Asked Questions

Got questions? We've got answers! Explore our Frequently Asked Questions (FAQs) to find helpful information about our services. If you don't find the information you're looking for here, feel free to reach out to our customer support team for further assistance.


Ordering Process

1. How do I place an order on DawaiWala website?

    To place an order on our website, simply browse our products, add items to your cart, proceed to checkout, enter your shipping and payment information, and confirm your order. You'll receive a confirmation email once your order is placed.

2. Can I order prescription medications online?

    Yes, you can order prescription medications online through our website. During the checkout process, you may be prompted to provide a valid prescription from a licensed healthcare provider. Once verified, we'll process your order and deliver your prescription medications directly to your doorstep.

3. Can I order medications for someone else?

    Yes, you can order medications for someone else on our website. During the checkout process, you'll have the option to enter the recipient's shipping address and contact information.

4. What information do I need to provide when placing an order?

    When placing an order, you need to provide:
  • Shipping address
  • Contact information
  • Shipping address

Payment and Billing

1. What payment methods do you accept?

    DAWAIWALA.com accepts the following forms of payment:
  • Credit/Debit cards
  • Mobile payment platforms
  • Online banking transfers
  • UPI
  • Cash on delivery

2. Can I get a refund if I change my mind or my order is incorrect?

    Please contact us, and we'll assist you with your refund request.

3. Is it safe to enter my credit card information on your website?

    Yes, it's safe. We don't save your card details. For online payments, you'll be redirected to CCAvenue.

4. Do you store my payment information for future purchases?

    No, we do not store any payment information for future reference.

Shipping and Delivery

1. How long does it take to receive my order?

    Delivery times vary based on factors like location and products chosen. Typically, orders are processed within 1-2 hours after payment confirmation. For specific estimates, refer to shipping information at checkout or contact our support team.

2. Do you offer free shipping?

    Orders above Rs 500 are eligible for free shipping.

3. How do I know if my order has been shipped?

    You will receive a message when your order is shipped, and you can also check the status by logging into your account on Dawaiwala.com.

4. Can I track my order?

    Yes, you can track your order. You will receive an SMS with a tracking number once your order is shipped. Additionally, you can track your order by logging into your account on Dawaiwala.com.


Prescriptions and Medications

1. Do I need a prescription to order medications?

    Yes, you need a prescription to order prescription medicines. For over-the-counter medications, prescriptions are not usually required.

2. Does DawaiWala.com charge any fees on prescription drug orders?

    No, DawaiWala.com does not charge any fees on prescription drug orders.

3. What if I'm charged more than the real cost of my prescription drugs?

    If you are charged more than the actual price of your prescription drugs, please contact our customer support team immediately. Any difference will be credited to your DawaiWala Wallet, a store-credit account that you can use for future purchases.

4. Can i check my prescription order status?

    Yes, you can check the status of your prescription order and view the details of prescriptions you've uploaded.


Returns and Refunds

1. What is your return policy?

    To know about our Return and Refund policy, please click here.

2. How do I return an item?

    If you wish to return your order, please reach out to our support team for assistance. They will guide you through the return process and provide the necessary support to facilitate the return of your item(s).

3. How long does it take to process a refund?

    Once returned items are received and verified by us, refunds are typically processed within 3-4 working days.

4. Can I return items that have been opened or used?

    We do not accept returns for items that have been opened or used, unless they are damaged or defective.

Product Information

1. Can I find information about medications and health products on DawaiWala.com website?

    Yes, you can find comprehensive information about medications and health products on DawaiWala.com.

2. Do you offer over-the-counter (OTC) medications?

    Yes, we offer a wide range of over-the-counter (OTC) medications on DawaiWala.com. You can also easily find OTC products using the filters provided on our website.

3. Are there any restrictions on purchasing certain medications?

    Yes, there may be restrictions on purchasing certain medications, such as prescription drugs that require a valid prescription from a licensed healthcare provider. Additionally, some medications may have age restrictions or quantity limits. Please refer to our website or contact our customer support team for more information about specific medication restrictions.

4. Can I find information about the manufacturer or brand of the products?

    Yes, you can find information about the manufacturer or brand of the products on our website. Additionally, we provide warnings related to certain conditions for each product to ensure safe usage.

Contact and Support

1. How can I contact customer support?

    You can contact our customer support team through several channels:
  • Email: [email protected]
  • Phone: 788-000-3838

Feel free to reach out to us anytime, and our dedicated support team will assist you promptly.

2. What are your customer support hours?

    Our customer support team is available from 9:00 AM to 6:00 PM on all weekdays to assist you with any inquiries or support requests. If you need assistance outside of these hours, you can still contact us, and we will respond to your inquiry as soon as possible.

3. Can I request assistance with placing an order over the phone?

    Yes, you can request assistance with placing an order over the phone. Our customer support team is available to provide guidance and assist you with the ordering process. Simply call 788-000-3838 during our support hours, and one of our representatives will be happy to assist you.

4. How can I provide feedback or suggestions to improve your services?

    You can email us at [email protected] to share your feedback and suggestions. We value your input and appreciate your efforts in helping us enhance our services.