Got questions? We've got answers! Explore our Frequently Asked Questions (FAQs) to find helpful information about our services. If you don't find the information you're looking for here, feel free to reach out to our customer support team for further assistance.
1. How do I place an order on DawaiWala website?
To place an order on our website, simply browse our products, add items to your cart, proceed to checkout, enter your shipping and payment information, and confirm your order. You'll receive a confirmation email once your order is placed.
2. Can I order prescription medications online?
Yes, you can order prescription medications online through our website. During the checkout process, you may be prompted to provide a valid prescription from a licensed healthcare provider. Once verified, we'll process your order and deliver your prescription medications directly to your doorstep.
3. Can I order medications for someone else?
Yes, you can order medications for someone else on our website. During the checkout process, you'll have the option to enter the recipient's shipping address and contact information.
4. What information do I need to provide when placing an order?
1. What payment methods do you accept?
2. Can I get a refund if I change my mind or my order is incorrect?
3. Is it safe to enter my credit card information on your website?
4. Do you store my payment information for future purchases?
1. How long does it take to receive my order?
Delivery times vary based on factors like location and products chosen. Typically, orders are processed within 1-2 hours after payment confirmation. For specific estimates, refer to shipping information at checkout or contact our support team.
2. Do you offer free shipping?
Orders above Rs 500 are eligible for free shipping.
3. How do I know if my order has been shipped?
You will receive a message when your order is shipped, and you can also check the status by logging into your account on Dawaiwala.com.
4. Can I track my order?
Yes, you can track your order. You will receive an SMS with a tracking number once your order is shipped. Additionally, you can track your order by logging into your account on Dawaiwala.com.
1. Do I need a prescription to order medications?
Yes, you need a prescription to order prescription medicines. For over-the-counter medications, prescriptions are not usually required.
2. Does DawaiWala.com charge any fees on prescription drug orders?
No, DawaiWala.com does not charge any fees on prescription drug orders.
3. What if I'm charged more than the real cost of my prescription drugs?
If you are charged more than the actual price of your prescription drugs, please contact our customer support team immediately. Any difference will be credited to your DawaiWala Wallet, a store-credit account that you can use for future purchases.
4. Can i check my prescription order status?
Yes, you can check the status of your prescription order and view the details of prescriptions you've uploaded.
1. What is your return policy?
2. How do I return an item?
3. How long does it take to process a refund?
4. Can I return items that have been opened or used?
1. Can I find information about medications and health products on DawaiWala.com website?
2. Do you offer over-the-counter (OTC) medications?
3. Are there any restrictions on purchasing certain medications?
4. Can I find information about the manufacturer or brand of the products?
1. How can I contact customer support?
Feel free to reach out to us anytime, and our dedicated support team will assist you promptly.
2. What are your customer support hours?
3. Can I request assistance with placing an order over the phone?
4. How can I provide feedback or suggestions to improve your services?
