Medical Network Pvt. Ltd. ("DawaiWala") is committed to ensuring the accurate processing of medicines and products as per the order and prescription, with the aim of delivering them in pristine condition to our customers. We advise our customers to thoroughly inspect their items upon delivery to ensure satisfaction with their order.
At Dawaiwala, we strive to ensure that the products you order are delivered according to your specifications. However, should you encounter any of the following issues with your order, please notify Dawaiwala User Support immediately within 7 days of receiving the products for prompt resolution:
Please note that Dawaiwala will not accept liability for such delivery issues if you fail to notify us within 7 days of receipt.
It is important to note that certain products may be classified as non-refundable. It is the user's responsibility to check whether a product falls under the returnable or non-returnable category before placing an order.
At DawaiWala, we strive to satisfy our customers to the best of our abilities. However, in certain cases, we may charge a re-stocking fee without prior notice. After deducting the re-stocking fee, the refund will be generated to the customer.
It is important to note that we may only accept return requests for products that are in original, unused condition, have not been damaged or mistreated, show no signs of use, scratches, wear or tear, and are in a condition suitable for resale as new.
Simply email us your order details along with the reason for the cancellation to initiate the refund process.
Users have the option to cancel their orders until the shipment of the order is created. If a user wishes to cancel their order before shipment, they can do so by logging into their account and navigating to the "My Orders" section. From there, they can cancel the order directly.
In the event that the shipment has already been created, but the user still wishes to cancel the order, they must contact us via email at support@dawaiwala.com or by calling us at 788-000-3838. Our customer support team will assist in processing the cancellation request.
It is important to note that once the shipment has been created, the cancellation process may vary, and users are encouraged to reach out to us promptly to facilitate the cancellation process. We strive to accommodate our customers' requests to the best of our abilities while ensuring a seamless experience.
